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Complaints

At MARK, our priority is the high quality of our joinery products and customer satisfaction. We understand that sometimes a product may not meet expectations. In response to such cases, we have created a transparent and fair complaint process. Each complaint is treated with due attention. We provide information about the status of the complaint and any decisions within 14 days. Complaints about windows and aluminum products can be submitted by filling out the form available on our website. In other cases, please contact us via e-mail.

Complaint process in a few steps

Step 1.

Reporting a complaint

To start the claim process, please fill out the available form on the site for aluminum and window products. For other products, the notification should be sent by email. In your application, please provide a detailed description of the problem and include photos of the damaged product or other evidence that may help us assess the situation. The more information you provide, the faster we can analyze your report.

Step 2.

Assessment of the validity of the application

After receiving the request, our team of specialists will make an initial assessment of the validity of the complaint. At this stage, it may be necessary to seek additional information or documents from the applicant, which is crucial to an accurate assessment of the situation. In some cases, we may also be required to arrange a visit by our representative to personally assess the extent of damage or problems with the product.

Step 3.

Complaint finalization

On the basis of the information gathered and the assessment carried out, we will decide on the most appropriate solution to the complaint. This may include repairing the product, replacing it with a new one, or in cases where the complaint is not accepted, explaining the reasons for our decision. The customer will be informed immediately of the results of the process and the next steps that will be taken to complete the case.

Fill out the form to make a claim

Please select the sales section regarding complaints (required)

Customer data

Name and surname (required)
Address (City, Street and house or apartment number)

Service/goods

Purchase Invoice/Proof of Purchase number
Trade Agreement Number
Date of Installation/Purchase according to the Goods Receipt/Release Protocol
Detailed description of the fault

Address of the completed order

Street, House Number
Post Code / City

Contact

Email address (required)

Email address information

Please provide your e-mail address so that we can send you information about your application status. You will also receive an e-mail regarding the settlement of the complaint. You can unsubscribe at any time via sekretariat@mark-brzesko.pl. More information on this topic can be found here: Information on personal data protection.

Phone number

Attachments

Declaration on the processing of personal data (required)

Yes, I consent to the processing of my personal data in order to submit the contact form at MARK Spółka z ograniczoną odpowiedzialnościąI confirm that I have read the information regarding Personal data protection.
Yes, I consent to being contacted directly to arrange a meeting via telephone or e-mail.

The administrator of your data is MARK Spółka z ograniczoną odpowiedzialnością with its registered office in Brzesko at Plac Kupiecki 8. Personal data will be processed for the purpose of considering submitted complaints, for archiving purposes, traditional marketing and via e-mail. products or services, as well as making telephone calls in order to agree on the dates for the liquidation of the complaint. You have the right to access your data and correct it. Providing data is voluntary, but necessary to implement the above. goals. Personal data during the execution of orders may be made available to the manufacturer or assemblers in order to eliminate damage related to the submitted complaint.